Refund and Return Policy — Browse Peptides
Last Updated: August 2026
30-Day Satisfaction Guarantee
Browse Peptides offers a 30-day satisfaction guarantee on all unopened, sealed products. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of delivery.
Refund requests under this guarantee are subject to the following conditions: the product must be unopened and in its original sealed condition, refunds are issued to the original payment method minus the $10 shipping cost, no return of the product is required, and the request must be submitted within 30 days of the confirmed delivery date.
To request a refund, email info@browsepeptides.com with your order number and a brief description of the reason for your request. Refunds are typically processed within 5-7 business days after approval.
Products that have been opened, reconstituted, or tampered with in any way are not eligible for a refund under this guarantee.
Browse Peptides reserves the right to limit or revoke satisfaction guarantee eligibility for customers who demonstrate a pattern of repeated refund requests.
Order Cancellation
Once payment has been received, orders enter the fulfillment and processing stage. If you need to cancel or modify your order, please contact us as soon as possible. We will make every reasonable effort to accommodate changes before the order enters fulfillment, but we cannot guarantee that modifications will be possible once payment has been processed.
Damaged, Defective, or Incorrect Orders
If you receive a product that is damaged during transit, has a verified manufacturing defect, or was shipped incorrectly, please contact us within 72 hours of delivery. These claims are handled separately from the 30-day satisfaction guarantee and are eligible for a full refund including shipping costs.
To submit a claim, email info@browsepeptides.com within 72 hours of delivery and include the following: your order number, clear photographs of the product and packaging, a detailed description of the issue, and photographs of the outer shipping box if damage occurred during transit.
Failure to provide sufficient documentation may result in the request being denied. Browse Peptides reserves sole and absolute discretion to determine whether a product qualifies as defective, damaged, or incorrectly shipped.
Resolution
If a claim is approved, Browse Peptides may provide a replacement, store credit, or full refund at our discretion.
The following are not eligible for refund, replacement, or store credit under any circumstance: improper handling or storage conditions after delivery, shipping carrier delays, customer error in ordering (wrong product, wrong quantity), or products that have been opened, reconstituted, or tampered with (except when reporting a manufacturing defect within 72 hours).
Chargebacks
If a customer initiates a chargeback or payment dispute without first contacting our support team to resolve the issue, Browse Peptides reserves the right to contest the chargeback with full documentation, suspend or terminate the customer’s account, and decline future orders from the customer.
We encourage customers to contact us directly to resolve any concerns before initiating a chargeback with their payment provider.
Contact Us
For any questions or concerns regarding your order, please contact our support team.
Browse Peptides
2967 Dundas St. W. #1834
Toronto, ON M6P 1Z2
Email: info@browsepeptides.com
Phone: (289) 670-5626